So, like most of you Lushie's out there. The boxing day sale is THE place to be to get all of your favorite seasonal items at half price or better, including some of their awesome gift boxes.
And like most for the past 3/4 years now it has been a long-standing tradition of mine to treat myself using either Christmas money or my own hard earned December overtime money (if you work in retail over Christmas you'll know what i'm talking about)...i usually hit their website around 8am...or if i have work as i get up and get myself ready i'll load it up...but this year it wouldn't load. The web page had multiple errors... i was putting items in my basked that had been on my favorites for a month or so and they'd disappear right before my eyes... but i gave Lush the benefit of the doubt, Thought to myself "i'm working all day, i'll have another try on my lunch break they usually dont start selling out until the next day or so."
So that's exactly what i did, i took my lunch break around 12, sat in Costa, got myself some lunch on the go, a coffee, sat in the warm and relaxed, loaded up Lush.com to see it was crashed completely...hummm this has never happened before.
So i went onto their Twitter feed, and saw they had announced technical difficulties but it should be back within a few hours, which was fine, my beloved lush was keeping me up to date, i'd just try again when i got home.
I got home around 7pm. fired up the P.C...Lush.com... and VOILA!!! it was alive...but had a que system in place... ahh. Well i'll join that and get dinner on... "estimated time 4 hours and 50 min"
Right then i wanted to face-palm, but by now i'm determined. It's become a past-time, a TRADITION. i will get some things in the lush online sale (i should probably note here there is no lush store within a 40-mile radius of where i live, and i cant drive so i rely on online services and have never ever been failed before, plus i was born in the UK...ques are my life.)
So...the time passed, by this point i wasn't sure i actually wanted anything that bad anymore but it was out of sheer stubbornness that i was in a que and i was going to make it to the end...and i did... i was exhausted...tired...sleepy and cranky by the time 12 pm rolled around and i finally got in, i added my stuff to my basked and purchased my gift boxes i wanted, as well as my HUGE bottle of snow fairy and a few bath bombs. As far as i was concerned i was lucky i got everything i wanted and more...then at the checkout as payment was processing... the site almost like refreshed and suddenly i was back to square one, no order number, nothing in my basket, no money had come out of my bank, no confirmation e-mail. I took a photo as evidence and tried again but the same thing kept happening.
I took to twitter to join the other people asking who had similar experiences and i was IGNORED. = STRIKE ONE....yet other people around me were being answered fine... so i e-mailed them and over a week and half passed= STRIKE TWO, and the response e-mail was polite yet completely over-looked my question, my problem and where my items were and if i could still have them even though for whatever reason the website was breaking every time i tried to use it...well by the time they had replied the website was fine again but nothing i had wanted or had ordered was left.
Their response was "to visit your nearest Lush store to see if any of the items you want are still available" or to "purchase similar items on the website"- which weren't in the sale, nor what i had ordered in the first place so = STRIKE 3.
THEN to add insult to injury, people OUTSIDE OF THE UK were receiving their orders they'd done through the UK website and sharing all of their lovely images on Instagram and twitter... rubbing it in my face. I was not impressed at all. after all these years i was let down and i didn't like it...LUSH, THAT WAS SO NOT COOL. = STRIKE 4.
So needless to say, Lush and i are in a complicated relationship. My bottle of snow fairy i purchased way before Christmas is dwindling, i have no bath bombs left, no face moisturizer or shaving cream, i even ran out of perfume. But i'm on strike. I am genuinely (and sadly) so un-trusting of their website now. And there seem to be a lot of people in the same situation. Im just going to have to wait until i can travel to my nearest store. But that totally doesn't help the situation with the fact im now sans-lush. POUT.
xoxo
Showing posts with label online. Show all posts
Showing posts with label online. Show all posts
Tuesday, 19 January 2016
Wednesday, 2 April 2014
Review; Vinted.com and the App
In Brief; extremely Flawed.
While i understand some of its security features are in place so that nothing dodgy goes on, all it does is create an air of "Vinted is the most backwards and dodgy thing i've even used", and furthermore it's usually good to know some of the vital information and elements up front.
If you downloaded the App from an add on Facebook, like i did you're in for a shock. I uploaded 6 items to sell, and it tells you there and then- when you enter a price to sell for, how much you'll actually get and how much they'll take, which is good, and uploading items using your phone is easy, but the problems started when i actually did sell something...
As someone on a lower income them most, when you sell stuff, through experience using Ebay or Etsy you get the money into your Paypal account and you can use that money to then post the package, NO! not with Vinted, they don't use Paypal either... when someone buys something from you, Vinted STORE all of the money until you send the item, you also have to send the item with a tracking number, otherwise they message you constantly informing you that you haven't posted the item, even though you have the post office reciept, and you waved it Goodbye yourself, and then if you still haven't entered a tracking number they will refund the buyer after 5 days, because OBVIOUSLY you didn't sent it. Then after flapping about this for 3 days you find out there is an "everything is okay" button that the buyer can press if they get the item and you didn't use a tracking number anyway, but that only shows itself on the 4th or last day before the threatened refund, and in the mean time you're constantly pressured for a tracking number that you clearly don't have! There's not even an option for "i don't have a tracking number" it just bullies you into entering random numbers hoping they'll work so you don't get your head flushed!!!
Also if you sell more then two items to one person you have to sell it as a "bundle" otherwise you have to post the items individually to the same person, with individual tracking numbers. They don't tell you this either! No where have i found any information about a "bundle" until they eventually e-mailed me back and informed me of it. They wont accept the same tracking number twice even if both of the items are in that bloody same package.
Oh and don't bother e-mailing for help. They reply pretty much instantly but take ages to get to the point, and end up replying to you 3-4 times before they understand your question and then they talk to you like you're the idiot, even though you've included all the links, pictures and fudging tracking numbers you can get your hands on.
If you research it online too, other complaints include Taking money out of your bank without permission, if you buy something and you want to use the money that is in your Vinted account from you selling, sometimes they don't use that they just use your bank and leave the Vinted account money sat there. But then if you try and withdraw the Money in the Vinted account to your bank it can take 5 working days- or it just doesn't acknowledge you want your money at all and it just keeps hold of it and you end up feeling like your in an eternal battle for the last Doughnut even though YOU bought them.
In short, it seems like a scam, and it probably is a scam, but its great for window shopping, i'd advise if there is anything you do want on there to contact the member, get them to take down the listing, e-mail them you're address, pay them via Paypal and do it all WITHOUT VINTED!!!
Also as a side note...STOP ASKING PEOPLE FOR SWAPS IF THE ITEM LISTED ISN'T FOR SWAPPING! THEN MOAN THAT "NO ONE WILL SWAP"- LOOK FOR THE DAMN SWAPPING ICON MORONS!
While i understand some of its security features are in place so that nothing dodgy goes on, all it does is create an air of "Vinted is the most backwards and dodgy thing i've even used", and furthermore it's usually good to know some of the vital information and elements up front.
If you downloaded the App from an add on Facebook, like i did you're in for a shock. I uploaded 6 items to sell, and it tells you there and then- when you enter a price to sell for, how much you'll actually get and how much they'll take, which is good, and uploading items using your phone is easy, but the problems started when i actually did sell something...
As someone on a lower income them most, when you sell stuff, through experience using Ebay or Etsy you get the money into your Paypal account and you can use that money to then post the package, NO! not with Vinted, they don't use Paypal either... when someone buys something from you, Vinted STORE all of the money until you send the item, you also have to send the item with a tracking number, otherwise they message you constantly informing you that you haven't posted the item, even though you have the post office reciept, and you waved it Goodbye yourself, and then if you still haven't entered a tracking number they will refund the buyer after 5 days, because OBVIOUSLY you didn't sent it. Then after flapping about this for 3 days you find out there is an "everything is okay" button that the buyer can press if they get the item and you didn't use a tracking number anyway, but that only shows itself on the 4th or last day before the threatened refund, and in the mean time you're constantly pressured for a tracking number that you clearly don't have! There's not even an option for "i don't have a tracking number" it just bullies you into entering random numbers hoping they'll work so you don't get your head flushed!!!
Also if you sell more then two items to one person you have to sell it as a "bundle" otherwise you have to post the items individually to the same person, with individual tracking numbers. They don't tell you this either! No where have i found any information about a "bundle" until they eventually e-mailed me back and informed me of it. They wont accept the same tracking number twice even if both of the items are in that bloody same package.
Oh and don't bother e-mailing for help. They reply pretty much instantly but take ages to get to the point, and end up replying to you 3-4 times before they understand your question and then they talk to you like you're the idiot, even though you've included all the links, pictures and fudging tracking numbers you can get your hands on.
If you research it online too, other complaints include Taking money out of your bank without permission, if you buy something and you want to use the money that is in your Vinted account from you selling, sometimes they don't use that they just use your bank and leave the Vinted account money sat there. But then if you try and withdraw the Money in the Vinted account to your bank it can take 5 working days- or it just doesn't acknowledge you want your money at all and it just keeps hold of it and you end up feeling like your in an eternal battle for the last Doughnut even though YOU bought them.
In short, it seems like a scam, and it probably is a scam, but its great for window shopping, i'd advise if there is anything you do want on there to contact the member, get them to take down the listing, e-mail them you're address, pay them via Paypal and do it all WITHOUT VINTED!!!
Also as a side note...STOP ASKING PEOPLE FOR SWAPS IF THE ITEM LISTED ISN'T FOR SWAPPING! THEN MOAN THAT "NO ONE WILL SWAP"- LOOK FOR THE DAMN SWAPPING ICON MORONS!
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